Operational Guide to the SPI Questionnaire
The operational guide is designed as a companion manual to help MFIs and external reviewers wanting to complete the Social Performance Indicators initiative (SPI) questionnaire.
To download : PDF (330 KiB)
The first module offers a general framework for understanding the concept of social performance, the reasons why it can be important to assess that social performance, and the objectives and design of the SPI questionnaire. The second module presents in detail all the elements of the SPI questionnaire (different parts, dimensions of social performance and each and every indicator) to explain the rationale behind each question and to ease the process of filling out the questionnaire.