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Social performance Task Force

sptf.info/about-us/secretariat

The Social Performance Task Force (SPTF) is a non-profit membership organization with more than 2,700 members from all over the world. Our members come from every stakeholder group in inclusive finance. SPTF engages with these stakeholders to develop and promote standards and good practices for social performance management (SPM), in an effort to make financial services safer and more beneficial for clients.

In 2012, the SPTF released the Universal Standards for Social Performance Management (Universal Standards), a comprehensive manual of best SPM practices, to serve as a resource for all financial service providers with social goals. We work with all stakeholders—from financial service providers, networks, regulators, and others—to promote adoption of the Universal Standards.

The SPTF Strategic Plan details recent achievements, and describes our six core work areas for 2015-2017.

Our focus: social performance management

The SPTF promotes social performance management (SPM): The systems that organizations use to achieve their stated social goals and put customers at the center of strategy and operations. SPM practices including defining and monitoring social goals, developing client-centric products and services, treating clients and employees responsibly, and balancing social and financial performance.

Our vision

Social performance management is standard business practice and is used by all stakeholders to achieve the social promise of inclusive finance.

Our mission

To connect and empower inclusive finance stakeholders to develop and promote standards for social performance management.

As a trusted global membership organization, the SPTF is uniquely positioned to fulfill its mission by:

  • Setting industry standards and promoting them.

  • Building consensus on the desired outcomes of financial inclusion and on how to measure them.

  • Facilitating dialogue and experience-sharing between all types of stakeholders around the world.

  • Providing tools, training, and resources to deepen implementation of SPM.

  • Providing guidance so stakeholders of all types can increase value to clients.

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3 Vidéos